Housing Rights Service is the leading provider of specialist independent housing advice, training and information in Northern Ireland.  The organisation works to achieve positive change by protecting and promoting the rights of people who are in housing need in Northern Ireland.

Our mission

Housing Rights Service works to achieve positive change by protecting and promoting the rights of people in housing need.

Our values

Confidentiality

Housing Rights Service respects confidentiality.  Information will not be disclosed to any external source, without prior consent, unless required by law.

Co-Operation

Housing Rights Service is committed to collaborative working with other agencies to help achieve shared goals.

Equality

Housing Rights Service is committed to treating people equally and opposes discrimination on any grounds.

Independence

Housing Rights Service is not subject to the control of any landlord, housing provider, political party or lending institution.

Involvement

Housing Rights Service is committed to encouraging the participation and development of all staff and service users.

Quality

Housing Rights Service is committed to continuous improvement through the provision of high quality, innovative services.

Respect

Housing Rights Service will act with integrity and treat people in a non judgemental, fair and open manner.

What we do

Housing Rights Service believes everyone has the right to a decent, safe and affordable home and has been working for over 40 years to help achieve this on behalf of people who are homeless or living in poor housing in Northern Ireland.

Our services include

• Providing a housing advice line
• Undertaking advocacy and legal representation work on behalf of people with housing problems
• Delivering skills and knowledge based training  on housing and related issues
• Producing information resource materials on housing law and practice in Northern Ireland
• Providing client based comment to influence the development of relevant public policy and legislation
• Providing (in partnership with Shelter) a public information website on housing and related issues in Northern Ireland (www.housingadviceNI.org)
• Providing a specialist housing advice service within the prisons in NI
• Supporting (in partnership with Citizens Advice and Advice NI) generalist advice agencies to deliver quality housing in their local communities (through the Community Housing Advice Project)

Annual Review

Find out what we have achieved over the past year. Download our recent Annual Review for 2008/2009.

Strategic Plan

The Strategic Plan describes the activities we intend to carry out during the period 2007-2010 to support the delivery of our mission.  Strategic Plan 2007-2010 224.07 Kb.