feedback scheme
Housing Rights Service is committed to providing appropriate and effective services. This scheme aims to promote accountability by introducing a formal mechanism through which individuals and agencies can offer feedback on the organisation and the services we provide.
Overview of the scheme
Feedback may be a comment, suggestion or complaint about any aspect of Housing Rights Service or the services it provides. Please do not use it to ask for housing advice, you must fill in our
email advice form instead.
Objective of this scheme
The objectives of this scheme are to:
- deal with comments, suggestions or complaints quickly and fairly.
- treat all information given to us in confidence.
- acknowledge when something has gone wrong.
- use feedback to review and improve the provision of our services.
What should I do if I have a comment, suggestion or complaint?
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If you wish to provide feedback you have the option of writing to, telephoning or emailing Housing Rights Service. You may also use the contact form below to contact us.
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List as clearly and accurately as possible your comment, suggestion or complaint and forward to Housing Rights Service.
- If you wish to complain about a specific incident/service received you must make your complaint within 3 months of the incident occurring which you wish to complain about.
- On receipt of your comment, suggestion or complaint Housing Rights Service will aim to:
- acknowledge it within 3 working days
- issue a full response within 10 working days or
- issue a revised response date if unable to respond within 10 working days.
What should I do if I am still not satisfied?
On receipt of our formal response, if you are still not satisfied you will be given the opportunity to make a further complaint to the Management Committee of Housing Rights Service. Complaints to the Management Committee must be made within
10 days of Housing Rights Service issuing it first formal response.
No complaint shall be referred to the Management Committee without having first gone through the 1st stage of the process.
Contact form
Housing Rights Service strives continually to improve the services which it provides. Towards this end, we welcome any comments or suggestion you may care to make.
You can either complete and email the comment form below or
download our comment form as a PDF to complete and return by hand or post.
