Housing Rights Service is unable to take on every case. We use a Case Selection Policy to determine which cases we can take on. Copies of this policy are available on request.

If an adviser agrees to take on your case you will receive assistance with any written correspondence. For example:

• undertaking a revision
• complaints or appeals
• where relevant lodge a complaint with the Ombudsman

We do not offer mortgage advice or deal with planning or property disputes. In such cases your adviser will refer you to a relevant organisation or to a solicitor.

Representation

Housing Rights Service offers representation at the following hearings:

• Rent Assessment Committees,
• Social Security Tribunals, regarding housing benefit,
• Small Claims Court, regarding deposits and rent arrears disputes,
• High Court Chancery Division, representing owner occupiers facing repossession,
• County Court, representing Housing Executive, Housing Association tenants facing possession action.