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Content applies to Northern Ireland
When you make a request for email advice, we need to gather some personal information to help us give you the right advice for your situation.
Your housing situation?
Your rights and options will be very different depending on the type of housing you have. If you're not sure which category you fit into, choose 'other' and give us as much information as you can when you write your question
Have you used any of our services before?
This will help us to know if you have been given advice by us before, so we may be able to look at any previous questions you have asked us to help us understand your situation better.
How did you hear about our service?
This will help us to understand how people find out about our work in general.
Are you renting privately?
If you are renting privately, there is some extra information that is helpful for us to know, so that we can give you relevant advice about the situation you are in.
Your question ?
This box gives you the space to write your question to us. Remember to include:
- If you are working or on benefits.
- If you are asking about your arrears, include how much they are.
- If you are asking about mortgage arrears, who is the mortgage with and what type of mortgage is it (endowement or capital interest).
- If you have any points under the Housing Executive selection scheme.
Email
We need to know your email address so that we can send a reply to your question. If you share an email address or computer, other people may see the reply. If you don't want this to happen, then you can set up a free personal email address with a web-based provider, such as www.hotmail.com or www.yahoo.co.uk
Mobile phone number
You do not have to provide a mobile phone number. But, if you give us your mobile phone number, we can call you if we need to find out more information.
Name
If we know your name, then we can use this in our reply. However, you don't have to give us your name. You could leave this section blank or make up a name if you prefer.
Age
It's helpful to know your age, because the law is often different depending on how old you are. If we know your age, we can give you a clearer idea of your rights and options. If we need to give you information on other organisations that can help you, such as advice centres and housing projects, knowing your age will help us find appropriate places for you to contact.
Personal Status
Your personal status tells us if you are married or single or if you have children. It is helpful to know this because the law is different depending on your status. If we know your status we can give you a better idea of your rights and options. We can also give you appropriate information, such as advice centres and housing projects, if we know your status.
Country
The law varies depending on which part of the United Kingdom you are from. We need to know where you are staying as we can only give advice to people who are living in or who want to live in Northern Ireland.
Postcode
We need to know where you live, to help us to give you information on local organisations that may be able to help you further.
Disability
It is helpful to know if you consider yourself disabled as your rights may be different because of this. If you are happy to do so, please include details of your disability in your question.
Ethnic Minority
It is helpful to know if you consider yourself part of an ethnic minority background, so that we can refer you to a relevant organisation if appropriate.
Feedback
Housing Rights Service strives to continually improve our services through feedback. It is very helpful to us if we can contact you about the service you received.
Updated: 20 June 06
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