| Feedback Scheme |
We aim to provide a high quality service to all our users and welcome your views.
Feedback can be a comment, suggestion or complaint about any aspect of Housing Rights Service or the services it provides.
The objectives of our feedback scheme are to:
- Deal with comments, suggestions or complaints quickly and fairly
- Acknowledge when something has gone wrong
- Use feedback to review and improve the provision of our services
If you have a comment, suggestion or complaint
- You can write to, telephone, or email us using the contact form below
- Outline your comment, suggestion or complaint as clearly as possible
- If you have a complaint about a specific incident you must make your complaint within 3 months of it occurring
Our undertaking
On receiving your comment, suggestion or complaint we will aim to:
- Acknowledge you within 3 working days
- Issue a full response within 10 working days
- Issue a revised response date if unable to respond within 10 working days
If you are not satisfied with our response
If you are not satisfied with our response you will be given the opportunity to make a further complaint to the Management Committee of Housing Rights Service.
Complaints to the Management Committee must be made within 10 days of a formal response being issued.
Please note no complaint shall be referred to the Management Committee without having gone through the 1st stage of the process