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We welcome feedback from all our service users and regularly ask our clients, training participants, members and information users what they think of the services we provide.
Recent comments
"I was nervous about attending court as I had never done this before and when I met the Housing Rights Service advisers I felt at ease and very comfortable with her presence" Preventing Possession Initiative client
"A very helpful service who hlep the ordinary people know their rights on housing issues. Keep up the good work" Advice line user
"I was very upset when I called but the Housing Rights Service adviser calmed me down and showed me there was light at the end of the tunnel" Advice line user
"I found the training very effective. It has helped me with different issues around homelessness" Training participant
Feedback procedure
We aim to provide a high quality service to all our users and welcome your views.
Feedback can be a comment, suggestion or complaint about any aspect of Housing Rights Service or the services it provides.
The objectives of our feedback scheme are to:
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Deal with comments, suggestions or complaints quickly and fairly
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Acknowledge when something has gone wrong
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Use feedback to review and improve the provision of our services
If you have a comment, suggestion or complaint
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You can write to, telephone, or email us as per details below
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Outline your comment, suggestion or complaint as clearly as possible
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If you have a complaint about a specific incident you must make your complaint within 3 months of it occurring
Please add any suggestions you think will help us improve our complaints procedure or any other aspect of our service.
Our undertaking
On receiving your comment, suggestion or complaint we will aim to:
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Acknowledge you within 3 working days
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Issue a full response within 10 working days
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Issue a revised response date if unable to respond within 10 working days
If you are not satisfied with our response
If you are not satisfied with our response you will be given the opportunity to make a further complaint to the Management Committee of Housing Rights Service.
Complaints to the Management Committee must be made within 10 days of a formal response being issued.
Please note no complaint shall be referred to the Management Committee without having gone through the 1st stage of the process
Make a comment, complaint or suggestion
All comments, complaints and suggestions relating to services should be made to Jim O'Callaghan, Head of Operations. You can leave your comment by
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, telephoning 028 9024 5640 or by writing to Jim O'Callaghan, Housing Rights Service, Middleton Buildings, 10-12 High Street, Belfast, BT1 2BA.
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Making a difference