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We welcome feedback from all our service users and regularly ask our clients, training participants, members and information users what they think of the services we provide.
Recent comments
"The individual advisers that I speak with on a weekly basis are a wealth of information and advice. In my role as a support worker for Women’s Aid, I find the service you provide to be invaluable" Belfast and Lisburn Women’s Aid
"I was phoned back really quickly. The lady was so nice and easy to talk to. Great advice, which was greatly appreciated. Keep up the great service. Thank you." Advice line user
"I was pleased to receive your letter after I contacted you by phone. As sometimes other organisations never bother to contact you again. I am pleased to let you know that my housing problem has been sorted to my satisfaction. I have told family & friends about you and recommended your services." Advice line user
"Course was very in depth and useful to myself. Very well covered. Excellent training." Training participant
Feedback procedure
We aim to provide a high quality service to all our users and welcome your views.
Feedback can be a comment, suggestion or complaint about any aspect of Housing Rights Service or the services it provides.
The objectives of our feedback scheme are to:
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Deal with comments, suggestions or complaints quickly and fairly
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Acknowledge when something has gone wrong
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Use feedback to review and improve the provision of our services
If you have a comment, suggestion or complaint
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You can write to, telephone, or email us as per details below
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Outline your comment, suggestion or complaint as clearly as possible
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If you have a complaint about a specific incident you must make your complaint within 3 months of it occurring
Please add any suggestions you think will help us improve our complaints procedure or any other aspect of our service.
Our undertaking
On receiving your comment, suggestion or complaint we will aim to:
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Acknowledge you within 3 working days
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Issue a full response within 10 working days
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Issue a revised response date if unable to respond within 10 working days
If you are not satisfied with our response
If you are not satisfied with our response you will be given the opportunity to make a further complaint to the Management Committee of Housing Rights Service.
Complaints to the Management Committee must be made within 10 days of a formal response being issued.
Please note no complaint shall be referred to the Management Committee without having gone through the 1st stage of the process
Make a comment, complaint or suggestion
All comments, complaints and suggestions relating to services should be made to Jim O'Callaghan, Head of Operations. You can leave your comment by
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, telephoning 028 9024 5640 or by writing to Jim O'Callaghan, Housing Rights Service, Middleton Buildings, 10-12 High Street, Belfast, BT1 2BA.
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Making a difference