Housing Rights Service aims to provide a high quality of service to all our clients and we continually monitor our performance in the area of legal advice and legal information.

You can read about our performance in our annual report for 2011/2012.

We're listening to you

In the past year, we've implemented a number of changes to how we operate as a direct result of your feedback.

Read about how we have made changes based on what you tell us! 

Customer Journey Maps

We regularly survey our service users to find out if they are satisfied with the standard of service they have received. We then publish customer journey maps which track and describe the experiences of our clients as they use our service.  These allow us to highlight areas of success and identify any opportunities for improvement. 

Please click to see our latest Customer Journey Maps.

Agency satisfaction level

Many other voluntary and statutory agencies turn to Housing Rights Service for housing advice.  We regularly survey these agencies to establish their level of satisfaction with the service provided and to offer other agencies the opportunity to make suggestions for improvement. 

Please click to see our latest agency users feedback and results.