Housing Rights Service aims to provide a high quality of service to all our clients and we continually monitor our performance in the area of legal advice and legal information. You can also read about our performance in our annual report for 2008/2009.

Customer Journey Maps

We regularly survey our service users to find out if they are satisfied with the standard of service they have received. We then publish customer journey maps which track and describe the experiences of our clients as they use our service.  These allow us to highlight areas of success and identify any opportunities for improvement. 

Please click to see our customer journey maps.

Agency satisfaction level

Many other voluntary and statutory agencies turn to Housing Rights Service for housing advice.  We regularly survey these agencies to establish their level of satisfaction with the service provided and to offer other agencies the opportunity to make suggestions for improvement. 

Please click to see our latest agency satisfaction results and read further comment.

Annual performance comparison

We believe it is important to let customers know how we have performed against the targets we set ourselves.  We monitor our performance against our standards and publish the results for our customers.

Please click to see our latest performance comparison. 

Survey results

Understanding how our clients, members and service users feel about our service is very important to us.  We regularly conduct surveys to ensure we provide the best service possible.

Please click to read our latest survey results.

Quality Standards