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When everyone has a home

028 9024 5640: Housing & Debt Helpline for Northern Ireland

Training Courses
Mediation NI, 83 University Street, Belfast BT7 1HP
Wednesday, October 12, 2022 - 10:00 to Wednesday, October 26, 2022 - 16:00


Taking place over 3 x 6 hour sessions (12th, 19th and 26th October, 10am-4pm).

Would you like to develop your mediation skills further by becoming a housing mediator?

This course will look at the key elements of mediation in the private rented sector.  It will give learners an understanding of how to facilitate as a housing mediator, combining a blend of housing knowledge and legislation to aid their mediation in the private rented sector.

This is an OCN level 3 accredited course.

To take part in this course we assume you have already completed Mediation Theory and Practice at level 3 or equivalent.


By the end of this course you will be able to:

  • Understand the context and benefits of housing mediation in Northern Ireland
  • Understand and facilitate a mediation session via telephone and zoom
  • Understand the key elements in the private rented sector and how to relate them to the housing mediation service

Who should attend this course?

This course is also beneficial for mediators who have completed their Mediation NI training (or equivalent) and want to branch out into housing mediation.

This course would be of particular interest to:

  • Housing officers
  • Mediators

About housing mediation

Housing Rights is piloting Northern Ireland’s first housing mediation service for the private rented sector.  Funded by the Department for Communities, the service helps provide an alternative way to resolve disputes in the sector and is currently available to:

  • Tenants
  • Registered landlords
  • Letting agents
  • Housing associations operating in the sector

The housing mediation service can help with many kinds of disputes including:

  • Property standards
  • Repairs
  • Entry rights
  • Rent/rates arrears
  • Unprotected tenancy deposits
  • Threatened evictions
  • Breach of tenancy terms
  • Noise/anti-social behaviour

Both parties involved in the dispute must agree to take part in mediation. An independent mediator with specialist housing knowledge helps the parties talk about their issues to try to come to a solution that works for everyone.

Further information on the housing mediation service is available here


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The correct price for your organisation will be charged at checkout.

Voluntary / Community from£340.00
Public / Statutory from£520.00