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When everyone has a home

028 9024 5640: Housing & Debt Helpline for Northern Ireland

Helpline Support Worker (Candidate Pool)

REF: HLSW/0521

Salary Scale £25,229 - £26,051

We believe that prevention of homelessness is the best cure. We work tirelessly to keep people in their homes and help them with their housing problems. We believe that everyone should have a home. 

Do you want to be part of our team, and help make a difference to people’s lives? 

We are recruiting staff to work on our busy Housing Advice helpline for members of the public. These posts can suit either full-time or part-time working arrangements, and are likely to be available on both a permanent and temporary basis over the coming year. 

As a Helpline Support Worker, you will help us achieve our vision and deliver our strategic objectives through: 

  • The provision of specialist, comprehensive, holistic advice and support on the core areas of homelessness, housing debt and housing issues to members of the public and relevant agencies. 

  • The provision of an effective support role to housing and debt advice teams. 

  • Identifying and making timely, appropriate internal and external referrals.

Please use the links below to download recruitment materials for this post:

Job Description

Person Specification

Application Form

Equal Opportunities Form

Summary of Terms & Conditions of Service

Housing Rights Background

Selection Schedule

Access NI Basic Check Details

Closing date for this post is 12.00 noon on Monday 17th May 2021.

Housing Rights gratefully acknowledges the financial support of the Department for Communities towards these positions. 

Diversity is greatly valued at Housing Rights.  Applications from all sections of the community are actively encouraged.