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When everyone has a home

028 9024 5640: Housing & Debt Helpline for Northern Ireland

Maeve- Volunteer to Helpline Support Worker

Meet Maeve, an invaluable Helpline Support Worker who started off as a volunteer in 2018. 

 Tell us a bit about yourself and why you wanted to volunteer with Housing Rights  

Hello my name’s Maeve. I joined Housing Rights as a volunteer in February 2018, having experienced close family members struggle with homelessness, I had seen how easy it is to become homeless and how complex the multiple reasons behind it can be. I wanted to do my part in trying to help people avoid homelessness.  

What did you want to get out of your volunteering experience? 

I had been working for a homeless organisation for a year in an administration role but I wanted to gain more experience with helping people access the right information in order to improve their housing situation. I had heard Housing Rights had an advice helpline and felt this was the perfect fit to volunteer. 

What were the highlights of volunteering with us?  

Once I had completed my induction and training I was placed with the Helpline team. I soon realised the difficulties people experienced in accessing housing and support services. It was daunting at first answering the phones but the knowledge and experience of the staff on the helpline was wonderful and such a positive experience.   

What would you say to someone thinking about volunteering with Housing Rights?  

I really loved being a volunteer and would highly recommend it. Knowing that you can help someone gain a better housing situation feels great. The support and training provided was amazing and after a couple of months I was lucky to secure paid work on the Helpline and am still here after 2 years! 

Find out more about volunteering with Housing Rights and how you can apply.