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When everyone has a home

028 9024 5640: Housing & Debt Helpline for Northern Ireland

Resolving disputes between tenants and landlords in Northern Ireland

Housing Rights has published the findings of its research study which explores the potential application of alternative dispute resolution (ADR) in the private rented sector (PRS).  The research paper makes recommendations to develop and pilot a digital by default ADR system which can be used in this sector of the housing market. 

The research is based upon quantitative and qualitative data, collected from over 800 people who live or work in the PRS in Northern Ireland and who have had experience of a housing dispute.  Respondents included: private tenants, landlords, letting agents, independent advisers, government officials, council officers, dispute adjudicators and The Property Ombudsman Service staff.

The research:

  1. Reviews relevant policy documents from Northern Ireland and the UK which support improving access to justice;
  2. Identifies and examines specific good practice ADR case studies from other jurisdictions;
  3. Gathers expert opinion from those living and working in the PRS in Northern Ireland, as well as housing practitioners and policy makers;
  4. Assesses the data and makes recommendations for the principles which an ADR system needs to consider, and how that system could function.

Housing Rights hope that this research will inform and stimulate discussion of more effective dispute resolution systems that could be introduced to support tenants and landlords in the private rented sector.  We welcome opportunities to discuss the contents of the paper further with those who have an interest in this area.

Get in touch by emailing the policy team or calling 028 90 245 640.

Executive summary
Full report

Tagged In

Research, Private Tenancies, Policy


Lizzie Scott

This article was written on 14 November 2017. It should not be relied on as a statement of the current law or policy position. For help with housing issues please contact our helpline on 028 9024 5640 or use our online chat service at www.housingadviceNI.org.