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Customer Care Series: Supporting vulnerable clients via the phone

Build your confidence in achieving successful call outcome for a vulnerable client.

Voluntary / Community from £56.00 to £70.00

Public / Statutory from £100.00 to £125.00

Book now

Event details


Housing Rights, The Skainos Centre



10:00am to 1:00pm

This training course will equip you with the skills to support a vulnerable client via the phone. It will focus how best to communicate in a call to achieve a successful outcome for a vulnerable client, your organisation and yourself.

This course is part of our ‘customer care’ series. Get 20% off this course when you also book to attend customer care series; telephone handling workshop

What we will cover

  • how to effectively answer calls
  • how to control the call & adjust the pace
  • how to support different caller types successfully
  • how to manage difficult calls

Who should attend?

  • helpline staff
  • advisers working in a predominantly telephone based contact role
  • receptionists