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When everyone has a home

028 9024 5640: Housing & Debt Helpline for Northern Ireland

Who We Help

ManMost of us are lucky enough to take having a home for granted. Many people in Northern Ireland are not so fortunate.

Housing Rights was established in 1964.  We believe that prevention of homelessness is the best cure. We work tirelessly everyday to keep people in their homes and help them with their housing problems. We believe that everyone should have a home.

Last year we helped over 11,500 people who were struggling with nearly 43,000 housing problems. With your help we can assist even more.

“The service Housing Rights provide is invaluable and has helped me in the most troubled of times, keeping a home for my family.”

My Story


Jane and her family had been living in the property they had bought through their right to buy 27 years ago.

After losing her eyesight and not being able to work, Jane had been receiving benefits and so had been able to keep up with her mortgage.  However, her benefits reduced when her son turned 18 and she found it difficult to cope financially. This took its toll on her mental health. When Jane got in touch with our helpline, her mortgage lender had already initiated possession proceedings and the Court had issued an order for her home to be repossessed.

We assessed Jane’s financial situation and contacted her lender’s solicitor advising them about her circumstances.  We put forward a proposal to pay the monthly mortgage instalment and £100 each month towards the arrears.  The lender accepted the proposal and the eviction was cancelled.

“I buried my head in the sand after getting into trouble with my mortgage. I plucked up the courage to call Housing Rights and they called me back. Housing Rights’ housing adviser spoke with me in great length and at all times was very patient, kind and calm, courteous, reassuring, she saved me from losing my home. Thank you.”

If you are at risk of losing your home, call the Housing Rights Helpline on 028 90245640. 


Patrick called our helpline worried about losing the home he rented privately.  His landlord was thinking about selling the property and he was also having problems with damp.

Our helpline adviser was able to confirm for Patrick that his landlord still had a responsibility to carry out repairs on the property. We also reassured him that while his landlord could sell the property, this takes time and was not likely to happen immediately. The adviser explained that as Patrick was a periodic tenant, he needed to be aware that his landlord could serve notice to bring the tenancy to an end at any time. We took him through his options for accessing other accommodation and told him important things to look out for like deposit protection, tenancy agreement terms and inventories.

“I wanted to know where I stood if the house was sold. Did I have any rights with the repairs? I was frantic. I was really upset and didn’t know what I could do and what the next step was. I was worried because there are no houses to rent in my area.  I was relieved when I was told that I have rights - they have to give me 28 days’ notice if they were to sell the house.

Before, I was in a panic, but after I spoke to them, I felt a lot better. I knew where I stood. They gave me information and confidence. They were amazing, really, really amazing.”


Being in my 80s, the last thing I wanted to do was leave the home I had lived in for years. With no money coming in and my arthritis and depression getting worse the mortgage just got away from me. When I got the letter to go to Court I panicked and contacted Housing Rights Service.  When they looked at my situation there was just no way that I could afford to keep the house.  They helped with applying to the Housing Executive for a house and made sure I got the points I needed because of my health. I have just been offered a bungalow around the corner and I’m ecstatic.

“I was put at ease in a situation I was very anxious about. It wasn’t long before was reassured that this organisation could do something great for me.”


After living away for years I had go back home to take care of my mum when she became ill.  When mum passed away I got word that me and my sister would have to leave the house because the rent was behind.  I was really stressed at the thought of not being able to stay and contacted Housing Rights Service for some advice.  They took me through the rules around taking over the house so I could talk this through with the Housing Executive. After looking into it they said I could take over the house which was a real relief.

“The staff went out of their way to help me. I am very happy with everything; your staff were very helpful and polite."


As a single parent with three kids I get to see on the weekends, I was really scared when I was intimidated out of my rented house. I was homeless.  But the Housing Executive gave me really low points. I went to Housing Rights Service for help. They looked into my case and talked to the Housing Executive on my behalf about all that had gone on.  The result was fantastic. I was given extra points and have now been offered a new house that is big enough for me and my kids.

“You deserve a gold medal; my personal opinion is HRS is the best, thank you very much.”