Housing Rights Service is the leading provider of specialist independent housing advice, training and information in Northern Ireland.  The organisation works to achieve positive change by protecting and promoting the rights of people who are in housing need in Northern Ireland.

• Our mission
• Our values
• Our services
• Annual Review
• Strategic Plan

Our mission

Housing Rights Service works to achieve positive change by promoting and protecting the rights of people in housing need.

Our values

Confidentiality

Not disclosing information to any external source unless required to do so by law. 

Co-Operation

Working together and with others to achieve shared goals.

Equality

Opposing discrimination and treating everyone fairly.

Independence

Not subject to the control of any housing provider, lending institution or political party. 

Quality

Committed to continuous improvement of staff and service delivery.

Respect

Acting with integrity and treating everyone in a non judgemental manner.

Our Services

Housing Rights Service believes everyone has the right to a decent, safe and affordable home and has been working for over 40 years to help achieve this on behalf of people who are homeless or living in poor housing in Northern Ireland.

Our services include

• Providing a housing advice line
• Undertaking advocacy and legal representation work on behalf of people with housing problems
• Providing dedicated debt advisers to advise and represent families threatened with repossession
• Delivering skills and knowledge based training  on housing and related issues
• Producing information resource materials on housing law and practice in Northern Ireland
• Providing client based comment to influence the development of relevant public policy and legislation
• Providing a public information website on housing and related issues in Northern Ireland (www.housingadviceNI.org)
• Providing a specialist housing advice service within the prisons in NI
• Supporting (in partnership with Citizens Advice and Advice NI) generalist advice agencies to deliver quality housing in their local communities (through the Community Housing Advice Project)

Annual Review

Find out what we have achieved over the past year. Download our recent Annual Review for 2011/2012

Strategic Plan

The Strategic Plan describes the activities we intend to carry out during the period 2010-2014 to support the delivery of our mission. You can download the plan here.