About the role
The Advice Services Manager supports Housing Rights’ vision by jointly leading the Advice Services Team and ensuring high-quality, efficient delivery of helpline and advice services. The role includes organising daily operations and staffing, monitoring performance and service standards, supporting quality assurance and accreditation, and driving improvements based on client need.
As a key member of the Leadership Team, you will:
lead and coordinate daily advice service delivery, including Helpline, advocacy, staff allocation, referrals, court cover and monitoring service standards.
jointly manage the Advice Services Team, including recruitment, induction, supervision, performance management, and volunteer development.
ensure quality and compliance through implementation of quality management systems, support for Lexcel accreditation, and keeping staff up to date with policy, legislation and procedures.
contribute to strategic and annual business planning, lead team performance scorecards, review progress against targets and produce monitoring and performance reports.
support budgeting and expenditure control, provide required data to funders, and help secure continuation and development funding.
build strong internal and external relationships, communicate effectively across teams, represent the organisation at events and stakeholder forums, and act as spokesperson when required.
About you
You will have:
- a good standard of educational attainment or similar demonstrated level of ability
at least six months full-time (or equivalent part-time) experience in leading and managing delivery of services.
demonstrated experience in performance management and people management.
demonstrated experience of project management.
demonstrated experience in the implementation of quality management systems and processes
knowledge of housing legislation, policy and practice in Northern Ireland.
To apply
Email completed application and equal opportunities monitoring forms to [email protected] no later than midday on Monday 19 January 2026.