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About us

Housing Rights has been helping people in Northern Ireland deal with housing and homelessness problems since 1964.

What we do

We help people with their housing and homelessness problems through our helplines and advice work.  We use their experiences to bring change and improvements with our policy work. We educate and inform others working in the housing and advice sectors to help their clients.

All our work helps us to achieve our vision 'when everyone has a home'.

Mother and Daughter Living Room Floor

Our mission

We improve lives by tackling homelessness and housing problems in Northern Ireland.

We believe a good quality affordable home can be a building block to a stable life. It can improve access to education and employment. It can help people to sustain family and social networks.

Young family

Our values

  • Co-operation
  • Equality
  • Quality
  • Independence
  • Respect

Our values guide the work of the organisation.

They shape our standards and behaviour in interactions with clients, stakeholders and each other.

Our values

Our impact on people's lives

Housing Rights continued to support people with housing problems and homelessness in 2021-2022.

Prevented homelessness

We helped prevent homelessness for a total of 1027 households

Improved housing circumstances

9 out of 10 people who used our helpline reported their housing circumstances had improved

Provided advice

We provided advice, advocacy, and representation services to 12,852 households

Improved skills and knowledge

100% of attendees felt attending our training improved their housing skills and knowledge

Improved wellbeing

9 out of 10 people who used our helpline reported an improved sense of wellbeing

How our advice has helped

Our strategic plan

Our Strategic Plan for 2018-2023 contains the strategic priorities and objectives which will guide the direction of Housing Rights over the next five years, to help us achieve our vision.

To alleviate and prevent homelessness

To improve the housing circumstances of people who are in need

To effectively demonstrate the impact of our work.

Helpline worker

Careers at Housing Rights

Job vacancies

Every member of the Housing Rights team helps us achieve our vision - when everyone has a home. Check to see if we have any jobs available. 


From helping us to deliver our advice services, to supporting our policy team to deliver real change, volunteers play a vital role in helping Housing Rights achieve our vision - when everyone has a home.

Need advice?

Call us

To speak to a housing adviser call us on our helpline. We are open between 9:30am and 4:30pm Monday to Friday.

Live chat

You can chat with our helpline advisers online, Monday to Friday from 9:30am to 4:30pm. Use the pop up at the bottom right of the screen. If we aren't available, we'll get back to you by email.

Send us a message

You can send us your housing problem using our online form. We will get back to you by email. 

man hugging young boy happy family scene at home

Make a donation

Donate to support our work towards our vision - when everyone has a home

Every donation no matter how big or small makes a difference

Donating £20 will help us to attend court to support a family facing eviction to save their home.