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Man sitting at the table with past due bills in hand

Housing Mediation helps with conflict resolution over rent arrears

Harry* contacted Housing Rights after a change in circumstances meant he had to switch from Housing Benefit to Universal Credit. He believed that the payment for housing costs was being paid to his landlord, but that wasn't the case. He was now in arrears of over £5,000, as several months had passed. Our Mediation service helped him find a resolution. 
 

Benefits Mediation Rent Rent arrears Tenancy
person sitting in chair chatting to another person

Supporting a landlord through a sensitive tenancy situation

We helped a landlord navigate her legal responsibilities in a sensitive situation. 

 

Landlord
Man in front of computer wearing headset

Rent increase and new regulations

New regulations on how often private rents can be increased came into effect on 1 April 2025. We recently advised a landlord on complying with the new legislation. 

Landlord
woman in call centre at work

Supporting a landlord with rates liability and Rate Rebate claims

Rate liability and collecting rates from tenants can be complicated. We recently gave a landlord advice to help him navigate the process. 

Landlord
man checking smoke alarm

Supporting a landlord with new smoke, heat and carbon monoxide alarm regulations

We recently provided a landlord with detailed advice on the new smoke, heat, and carbon monoxide alarm regulations, including key compliance dates.

Landlord
helpline adviser on call

Clarifying responsibility for property rates

We recently gave advice to a landlord to clarify who was responsible for rates on the property she was renting out to her tenant. 

Rates Landlord
smoke detector

Helping a landlord comply with safety regulations

We recently gave advice to a landlord to help him comply with the new regulations around electrical safety requirements. 

Landlord
three young people

Housing Rights for Young People, Steven’s story

Steven took on responsibility of caring for his younger siblings and paying the rent when his mum moved out of the home for a while.

Homelessness Benefits
Call centre staff on phone

Help when a notice to quit is deemed invalid

Landlords and tenants both must follow the correct process to end a tenancy. Find out how we were able to advise a landlord on his responsibilities regarding a notice to quit. 

Landlord
helpline worker

Managing a tenancy after a tenant passes away

A tenancy does not automatically end when someone passes away. 

We recently advised a landlord on how to navigate the situation after their tenant sadly passed away.  

Landlord