The court system has historically been considered to be the best model for settling civil disputes, due to it being seen to be independent, respected by society and fair. However, in many jurisdictions, questions have been raised as to whether litigation is the best method to resolve disputes.
In Northern Ireland, the Department for Communities (DfC) has proposed the concept of an independent housing panel as a method of alternative dispute resolution in the private rented sector (PRS). The proposal presents an opportunity to examine the path housing disputes in Northern Ireland currently follow and to ask in what ways can the system be improved.
This paper considers the potential costs and benefits of establishing an independent dispute resolution service for the private rented sector, as well as highlighting the wider social issues such a strategic change influences, in relation to access to justice and societal wellbeing.