Helpline Adviser

We are recruiting for a pool of Helpline Advisers for immediate start and for vacancies arising in the next 12 months.

About the role 

You will be working on Housing Rights’ busy helpline providing specialist, comprehensive, holistic advice and information on the core areas of homelessness, housing debt and housing issues to members of the public and relevant agencies.

You will give advice by phone, email, web chat and face-to-face. Our housing helpline and web chat are open Monday to Friday, 9:30am to 4:30pm. 

What we can offer you​

• hybrid and flexible working arrangements to support life-work balance
• tailored learning and development plans to help you grow in your career
• a generous 25-day annual leave allowance, plus 12 public holidays (pro rata for part time)
• enhanced family-friendly policies to support your journey with us 
• a comprehensive employer pension scheme with free life assurance
• free parking and an accessible office location
• fun staff events to foster team spirit and engagement
• employee wellbeing services to support your health a supportive, inclusive, and collaborative work environment​
• a values-driven culture where your contributions truly matter

Downloads

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Recruitment pack

Application form (education, training, employment history)

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