Closing date:
Mon 23rd November 2026
Department:
Advice 1 - Amy
Job title:
Helpline Intern
Salary:
NICS AA £25,796 per annum (underreview)
Location:
Skainos Centre
City:
Belfast
Country:
Northern Ireland
About the role
You will work closely with theHelpline team, supervised by our Helpline Coordinators to
- provide specialist, comprehensive, holistic advice and support on the core areas of housing issues, homelessness and housing debt via face-to-face, telephone and digital channels;
- develop effective working relationships with service users, external agencies and stakeholders;
- develop your knowledge, skills and behaviours to progress to a Helpline Adviser role.
What we can offer you
- hybrid and flexible working arrangements to support life-work balance
- tailored learning and development plans to help you grow in your career
- a generous 25-day annual leave allowance, plus 12 public holidays (pro rata for part time)
- enhanced family-friendly policies to support your journey with us
- a comprehensive employer pension scheme with free life assurance
- free parking and an accessible office location
- fun staff events to foster team spirit and engagement
- employee wellbeing services to support your health a supportive, inclusive, and collaborative work environment
- a values-driven culture where your contributions truly matter
Downloads
Please note that you cannot save your application and return to it later. We recommend downloading all documentation below, completing the application form with your education, training and employment history before making your submission on the following screen.
Application form (education, training, employment history)