This information is for private tenancies in Northern Ireland.
What is mediation?
If there is a dispute, housing mediation can help people:
- work together to resolve issues
- see everyone's point of view
- find a solution that works for everyone
- there is a translation service available
Our housing mediation service is free.
Mediation is about finding a resolution to conflict.
For advice on housing issues, you can contact Landlord Advice.
Who can mediation help?
Our mediation service can help:
- registered landlords, or
- letting agents acting on behalf of registered landlords, or
- neighbours who are both private tenants, or
- tenants who share a property
We cannot help:
- if a tenancy has already ended, or
- with deposit disputes
What situations can mediation help?
You can discuss many situations, including:
- rent arrears
- maintenance and repairs
- disagreements over responsibilities
- ending a tenancy
- antisocial behaviour
- accessing the property
What happens in mediation?
A mediator can help everyone reach an agreement:
- the mediator will listen to all sides of the dispute
- people can work together to resolve their housing issues
- everyone needs to agree to take part
- the focus will be on finding a solution that works for everyone
- you may be able to avoid court
Do we have to meet face-to-face?
You do not have to meet face-to-face.
The mediator can talk to everyone separately if this works better.
Mediation can take place:
- by phone
- in person, or
- online
Contacting mediation
If you think mediation could help you:
- phone 028 90 245 640 (Option 3)
- email [email protected]
- complete the online form