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When everyone has a home

028 9024 5640: Housing & Debt Helpline for Northern Ireland

Helpline advice service for Landlords in Northern Ireland

A new telephone and email helpline service providing residential landlords in Northern Ireland with free confidential advice and information will be available from January 10th 2017.

Housing Rights is piloting the helpline on behalf of the Department for Communities.  The service is free, and will help landlords comply with their legal requirements and promote good practice in the Private Rented Sector.

The helpline will be available between 9.30am-2.30pm Monday to Friday.

Who can use the Landlord Helpline? 

  • Residential landlords
  • People thinking about renting out a property
  • Professional Estate & Managing agents.

What can the Landlord Helpline provide advice on?

Helpline staff will be available to provide information on the application and interpretation of relevant consumer, housing and landlord tenant legislation. They will also be able to advise landlords on key issues like:

  • Preparing to rent
  • Property standards
  • Rights and responsibilities
  • Ending tenancies.

Where additional support is required advisers can offer information on referral to specialist services.

The helpline won’t be able to assist with

  • Conveyancing
  • Tax matters, or other specialist aspects of renting property

Contact the Landlord Helpline

Call our Landlord Helpline advisers on 02890 245640 and select option 5 to use this free service (Monday to Friday, 9:30 - 2.30). Landlords can also email queries to advice@landlordadviceni.org. Emails will be responded to by the next working day.

Tagged In

This article was written on 9 January 2017. It should not be relied on as a statement of the current law or policy position. For help with housing issues please contact our helpline on 028 9024 5640 or use our online chat service at www.housingadviceNI.org.