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When everyone has a home

028 9024 5640: Housing & Debt Helpline for Northern Ireland


Tenant Sheila, talks through her experience with the Housing Rights Mediation Service.   

What was the problem that you faced?  

I have been privately renting most of my adult life and been renting my current home for 8 years without any problems.  I had recently enrolled as a full-time student and my benefits were withdrawn; therefore, I began struggling to pay my rent and fell into arrears.  I paid my landlord what was owed along with £1800 advance rent of a few months, but I couldn’t afford to keep up with the rent and therefore I asked that my children take over the tenancy.   

The landlord then came to my home to follow up on the situation and we got into a confrontation.  I felt under pressure at this stage and handed in my notice, but I later very quickly realised that this was a mistake.   

How did the Housing Rights Mediation Service help solve your problem?   

A social worker put me in touch with the Housing Rights Mediation Service.  The mediator dealt with my landlord on my behalf which really suited me as I did not feel that I was capable of dealing with him directly.  The landlord was very co-operative and agreed to let my children take over the tenancy and benefits will cover the rent.   

Would you recommend the Housing Mediation Service to others? 

The Housing Mediation Service was fantastic in that we were given the chance to calmly discuss the situation with someone neutral and come to a solution that suited us all.  

(Names have been changed)

Landlords and tenants who feel they would benefit from the Housing Rights Housing Mediation Service can apply online at  www.housingrights.org.uk,
call Housing Rights on 028 9024 5640 and pick option 6 or email mediation@housingrights.org.uk